Return policy

Return policy

Thank you for shopping at Cape Town Tigers. Please read this Return Policy carefully before making a purchase.

  1. Return Eligibility:

    • We want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible for a return under the following conditions:
      • The item is defective or damaged upon receipt.
      • The wrong item was sent.
      • The item does not match the description on our website.

  2. Requesting a Return:

    • To initiate a return, please contact our customer support team at support@capetowntigers.com within [number of days] days of receiving your order. Provide your order number, a detailed description of the issue, and supporting evidence such as photos.

  3. Return Process:

    • Once your return request is received and approved, we will provide you with instructions on returning the item. Please ship the item back to us in its original packaging. Once the returned item is received and inspected, we will process the return.

  4. Non-Returnable Items:

    • Some items are non-returnable, including:
      • Downloadable digital products.
      • Items marked as final sale.

  5. Return Shipping:

    • If a return is required due to an error on our part, we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping fees.

  6. Refund or Exchange:

    • Depending on the nature of the return, you may choose between a refund to your original payment method or an exchange for a replacement item of equal value.

  7. Cancellation Policy:

    • If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will cancel it and process a full refund.

  8. Contact Information:

    • For any questions about our Return Policy, please contact us at support@capetowntigers.com.

By making a purchase on our website, you agree to and accept the terms of this Return Policy. We reserve the right to update or modify this policy at any time without prior notice.

Thank you for shopping with Cape Town Tigers!