Cancellation policy

Thank you for shopping at Cape Town Tigers. Please read this Cancellation Policy carefully before making a purchase.

1. Order Cancellation:

   • If you wish to cancel an order, please contact our customer support team at support@capetowntigers.com as soon as possible. We will make every effort to accommodate your request.

2. Cancellation Window:

   • Orders can only be canceled if they have not been shipped. Once an order has been processed and shipped, it cannot be canceled.

3. Refund for Canceled Orders:

   • If your order is canceled before it is shipped, we will process a full refund to your original payment method.

4. Cancellation Process:

   • To request an order cancellation, provide your order number and contact our customer support team. If the order is eligible for cancellation, we will confirm the cancellation and initiate the refund.

5. Refund Timeline:

   • Refunds for canceled orders will be processed within [number of days] days. The actual time it takes for the refund to reflect in your account may vary depending on your payment method.

6. Non-Cancellable Items:

   • Some items may not be eligible for cancellation, especially if they have already been shipped. In such cases, please refer to our Return Policy for further assistance.

7. Contact Information:

   • For any questions about our Cancellation Policy, please contact us at support@capetowntigers.com.

By making a purchase on our website, you agree to and accept the terms of this Cancellation Policy. We reserve the right to update or modify this policy at any time without prior notice.

Thank you for shopping with Cape Town Tigers!