Refund policy

Thank you for shopping at Cape Town Tigers. Please read this Refund Policy carefully before making a purchase.

1. Refund Eligibility:

   • We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:
     • The item is defective or damaged upon receipt.
     • The wrong item was sent.
     • The item does not match the description on our website.

2. Requesting a Refund:

   • To initiate a refund, please contact our customer support team at support@capetowntigers.com within [number of days] days of receiving your order. Provide your order number, a detailed description of the issue, and supporting evidence such as photos.

3. Refund Process:

   • Once your refund request is received and approved, we will initiate a refund to your original payment method. Please allow [number of days] days for the refund to be processed.

4. Non-Refundable Items:

   • Some items are non-refundable, including:
     • Downloadable digital products.
     • Items marked as final sale.

5. Return Shipping:

   • If a return is required, we will provide you with instructions on returning the item. In certain cases, we may cover the return shipping costs.

6. Cancellation Policy:

   • If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will cancel it and process a full refund.

7. Exchanges:

   • We do not offer direct exchanges. If you need a different size or item, please follow the refund process and place a new order.

8. Contact Information:

   • For any questions about our Refund Policy, please contact us at support@capetowntigers.com.

By making a purchase on our website, you agree to and accept the terms of this Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.

Thank you for shopping with Cape Town Tigers!